ph33com Privacy Policy

1. Introduction

ph33com is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the ph33com website, mobile-optimised platform, customer support channels, and any other services operated by ph33com. It should be read together with the ph33com Terms & Conditions, which are incorporated herein by reference.

If you have any questions about this Policy or how ph33com handles your data, please contact our Data Privacy Officer using the details provided in Section 15.

2. Data Controller

2.1 ph33com is the data controller responsible for the personal data collected through the ph33com platform. As data controller, ph33com determines the purposes and means of processing your personal data.

2.2 ph33com has appointed a Data Privacy Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. The DPO is responsible for overseeing ph33com's data protection practices and ensuring compliance with applicable privacy laws.

2.3 Contact details for the ph33com Data Privacy Officer are provided in Section 15 of this Policy.

3. Personal Data We Collect

ph33com collects the following categories of personal data:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 years or older)
• Nationality and country of residence
• Email address
• Mobile number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID, Voter's ID)
• Proof of address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account, bank statement)
• Selfie or facial verification image (where required)

3.3 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (GCash number, Maya account, bank account details — stored in tokenised form)
• Transaction amounts and timestamps

3.4 Gaming Activity Data

• Game history, wager amounts, and outcomes
• Bonus and promotion usage
• Session duration and login timestamps
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Cookie identifiers and session tokens
• Platform interaction logs

3.6 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing communication preferences

4. How We Collect Your Data

ph33com collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically: Through cookies, session tracking, and server logs when you access and use the ph33com platform.
• From third parties: From identity verification providers, payment processors, and fraud prevention services engaged by ph33com to support platform operations and regulatory compliance.

5. How We Use Your Personal Data

ph33com uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your ph33com account.
• Identity and age verification: To confirm that you are 21 years of age or older and to verify your identity in compliance with Philippine regulations.
• Payment processing: To process deposits and withdrawals via your chosen Philippine payment method.
• Regulatory compliance: To comply with PAGCOR requirements, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Customer support: To respond to your enquiries and resolve account issues.
• Responsible gaming: To monitor gaming activity and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion.
• Platform improvement: To analyse usage patterns and improve the ph33com platform, game offerings, and user experience.
• Marketing communications: To send you promotional offers and updates, where you have provided consent to receive such communications.

6. Legal Basis for Processing

ph33com processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to fulfil our obligations under the ph33com Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and the Data Privacy Act.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

7.1 ph33com does not sell, rent, or trade your personal data to third-party marketers under any circumstances.

7.2 ph33com may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services engaged to confirm player identity and age in compliance with Philippine regulations.
• Fraud prevention services: Third-party providers engaged to detect and prevent fraudulent activity on the ph33com platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers engaged by ph33com under strict data processing agreements.

7.3 All third parties with whom ph33com shares personal data are required to handle that data in accordance with applicable Philippine privacy laws and ph33com's data protection standards.

8. International Data Transfers

8.1 Some of ph33com's service providers may be located outside the Philippines. Where personal data is transferred internationally, ph33com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act.

8.2 Such safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions recognised as providing adequate data protection.

8.3 By using the ph33com platform, you consent to the transfer of your personal data as described in this section, subject to the safeguards described above.

9. Data Retention

9.1 ph33com retains your personal data for as long as your account is active and for such additional period as is required by applicable Philippine law and regulatory requirements.

9.2 In particular, ph33com is required under the Philippine AMLA and PAGCOR regulations to retain transaction records and KYC documentation for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction.

9.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ph33com will securely delete or anonymise that data.

9.4 Marketing preference data is retained until you withdraw your consent or request deletion, whichever is earlier.

10. Cookies & Tracking Technologies

10.1 ph33com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit ph33com.club.

10.2 ph33com uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your ph33com experience.
• Analytics cookies: Collect anonymised data about how players use the platform, helping ph33com identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

10.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph33com platform.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph33com:

• Right to be informed: The right to know what personal data ph33com collects about you and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data ph33com holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ph33com's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe ph33com has not handled your personal data in accordance with the Data Privacy Act.

To exercise any of these rights, please contact the ph33com Data Privacy Officer using the details in Section 15. ph33com will respond to all data rights requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

12. Children & Minors

12.1 The ph33com platform is strictly for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ph33com does not knowingly collect personal data from individuals under the age of 21.

12.2 If ph33com becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be reviewed, and any funds held in the account will be dealt with in accordance with ph33com's Terms & Conditions and applicable Philippine law.

12.3 If you believe a minor has registered an account on ph33com, please contact our support team immediately so that we can take appropriate action.

13. Security Measures

13.1 ph33com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph33com platform.
• Encrypted storage of sensitive data, including passwords (hashed) and payment method details (tokenised).
• Access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and penetration testing of the ph33com platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

13.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph33com will notify the Philippine National Privacy Commission and affected players in accordance with the Data Privacy Act's breach notification requirements.

13.3 While ph33com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ph33com login credentials confidential and for notifying ph33com immediately if you suspect unauthorised access to your account.

14. Changes to This Privacy Policy

14.1 ph33com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law.

14.2 Material changes to this Policy will be communicated to registered players via email or an in-platform notification at least seven (7) days before taking effect. The "Last updated" date at the top of this Policy will be revised accordingly.

14.3 Your continued use of the ph33com platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must close your account before the effective date.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ph33com's handling of your personal data, please contact our Data Privacy Officer:

• Live Chat: Available 24/7 directly on the ph33com platform
• Email: [email protected] (plain text — not a clickable link)

ph33com aims to respond to all privacy-related enquiries within five (5) business days. For formal data rights requests under the Philippine Data Privacy Act, ph33com will respond within thirty (30) days.

You also have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) if you are not satisfied with ph33com's response to your privacy concern.